1. Introduction
These Terms of Service outline the rules and conditions for using the website yscleaningservices.com.au and for booking any cleaning services provided by YS Cleaning Services.
By accessing the website or making a booking, you agree to these terms.
2. Services Provided
YS Cleaning Services offers residential and commercial cleaning services.
All services are subject to availability, and bookings may require confirmation.
3. Booking & Payments
- Bookings can be made online, by phone, or through email.
- Prices may vary based on property size, condition, and service type.
- Full payment or deposit may be required before or on the day of service.
- Accepted payment methods include card payments, bank transfers, or any other option provided on the website.
- Invoices must be paid on time. Late payments may incur additional charges.
4. Cancellations & Rescheduling
- A cancellation or rescheduling request must be made at least 24 hours before the scheduled time.
- Cancellations made within 24 hours may be subject to a fee.
- If the cleaner arrives and cannot access the property, a call-out fee may be charged.
5. Customer Responsibilities
To ensure proper service, customers must:
- Provide accurate address and access details
- Remove valuable, fragile, or personal items if required
- Ensure electricity and water are available at the property
- Inform us about any hazards, pets, or special requirements
YS Cleaning Services is not responsible for damage caused by incorrect information or unsafe conditions provided by the customer.
6. Satisfaction & Quality Guarantee
- YS Cleaning Services aims to provide high-quality cleaning work.
- If you are not satisfied with any part of the service, you must notify us within 24 hours.
- A re-clean may be offered at no extra cost, depending on the situation.
7. Damage & Liability
- YS Cleaning Services takes care while performing services, but minor wear-and-tear issues may occur during cleaning.
- The company is not responsible for:
- Pre-existing damage
- Items not disclosed as fragile
- Damage due to poor structure, faulty fixtures, or incorrect customer information
- Liability is limited to the cost of the service provided.
8. Website Use
By using the website, you agree not to:
- Use the site for illegal activities
- Try to access restricted areas or hack the site
- Copy website content without permission
All website content (text, images, logos) is owned by YS Cleaning Services and cannot be used without approval.
9. Changes to Terms
YS Cleaning Services may update these Terms of Service at any time.
The latest version will always be published on the website.
10. Contact Information
For questions about these Terms of Service, please contact:
📧 Email: info@yscleaningservices.com.au
📞 Phone: +61 424-541-417
+61-488-846-641